German Speaking Customer Experience Specialist - EU

Permanent / Full time / 9-5pm Mon-Fri / Banbury based

As a Customer Experience Specialist, you will hold a starring role in creating an exceptional experience for Joma Jewellery and Katie Loxton customers, as a member of our dynamic team.

Your mission will be to deliver outstanding service supporting the growth of our expanding European market by building a strong rapport with our agents and returning customers. You will mainly be working with a portfolio of English speaking agents however may occasionally need to help with our German speaking agents. You'll also enjoy an element of travel, meeting with our stockists and agents at tradeshows and events.

As a new member of our collaborative team, you will be someone who loves a varied role and working with others. You will have an innate passion for representing the Company in our brand’s voice and take pride in ensuring a fantastic customer experience.

RESPONSIBILITIES:

• Delivering excellent customer service to EU & UK wholesale customers & sales agents daily via phone, email and face to face
• Responsible for supporting the growth of both national and international accounts
• Achieving sales targets through up-selling and supporting agent
• Receiving and processing orders
• Setting up new accounts
• Attending seasonal trade shows and sales events upon request (occasional weekends)
• Maintaining and protecting customer data in line with our policies
• Informing customers of accurate order lead times
• Maintaining a professional attitude at all times
• Processing returns
• Professionally handling and complaints
• Other ad hoc duties as required

PERSONAL PROFILE

• Previous customer service and sales experience in a wholesale environment
• Excellent teamwork and communication skills
• Ability to work independently as well as collaboratively
• Ability to work in a fast-paced environment
• Ability to build rapport, up-sell and cross-sell
• An excellent telephone manner and writing skills
• Ability to build rapport with a diverse customer base
• Previous experience of managing accounts
• Strong problem-solving skills
• Fluent English and German
• A helpful and collaborative attitude to customers and your team members

To discover the benefits of becoming a Joma Jewellery employee visit our benefits section of the website.

Please note that you will need proof of your eligibility to work in the UK to apply for this position. To apply please forward your CV to careers@jomajewellery.com

If one of our team recommended you, please let us know who so that we can thank them. We are looking forward to hearing from you.

Junior Digital Designer

Permanent / Full time / 9-5pm Mon-Fri / Banbury based

You will work directly with our Design Team Manager, Digital Designer and Creative Director to deliver digital graphics on time and to budget. You will be responsible for delivering digital artwork for use across the website, social media, email and advertising.

RESPONSIBILITIES:

• Provide consistent meticulous graphic illustration + presentation artwork to the design team
• Creating clear typography graphics and messages for use online, as part of our brand development.
• Create key seasonal and branding graphics for use on the web, email and social
• Maintain comprehensible digital asset library of graphic artwork
• Follow seasonal department calendars and be accountable for delivering to critical path
• Demonstrate a good understanding of artwork and digital production specifications
• Taking projects from concept to completion
• Assist the wider graphic design team when needed, e.g. creating product and lifestyle imagery for use in brochures, web campaigns and social media. Ensuring work is delivered on time and to specification.

PERSONAL PROFILE

• Passion for digital design + creative approach to jewellery and fashion graphics
• Technical digital capability – editing videos
• Graphics software skills – Adobe Illustrator, Photoshop and InDesign is essential. Specialist additional digital graphics software skills are desirable
• Understanding + knowledge of accessories product + trends
• Experience with digital graphics layouts
• Strong portfolio clearly demonstrating an ability to approach different projects from the brands perspective keeping within their core values and design.
• Strong brand awareness
• A conceptual thinker with strong design deliverability
• An in-depth understanding of digital communications and customer behaviour
• Driven designer with a flexible + versatile approach
• Positive + inspiring team player
• Confident communicator
• Enjoys working in a dynamic environment
• Ability to juggle multiple projects within tight deadlines
• Related degree in fashion/graphics
• Graphics / Digital design software qualifications
• We are looking for someone with 2-3 years of experience who is willing to progress their career with the support of Digital Designer and Mid-weight Graphic Designers

To discover the benefits of becoming a Joma Jewellery employee visit our benefits section of the website.

Midweight Graphic Designer

Permanent / Full time / 9-5pm Mon-Fri / Banbury based

An opportunity to join a rapidly growing company that retails products across Europe and the US. You will work directly with our Lead Designer, Design Team Manager and Creative Director to deliver graphics on time and to budget with our critical path. You will be responsible for delivering artwork for use in brochures, online, the point of sale, advertising and PR. You must have a minimum of 4 years’ experience and a design related degree.

RESPONSIBILITIES:

• Provide consistent meticulous graphic illustration and presentation artwork to the design team with a specific focus on POS, packaging, marketing, brochures, catalogues and printed materials.
• In addition to designing in 2D, the applicant should have strong 3D skills to propose structural concepts, with the ability to create physical mock-ups
• Develop designs from initial concept and content generation through to the finished product
• Creating clear typography graphics and messages for use online, in-store and on merchandise as part of our brand development.
• Create key seasonal and branding graphics for use in brochures, web, and point of sale in-store displays.
• Create key imagery for a marketing team to use across multiple platforms
• Be responsible for image editing, retouching and graphic layouts from concept to delivery
• Work with design teams to collate all imagery + product information for selling tools
• Provide digital catalogue with clear and accurate product visuals
• Maintain comprehensible digital asset library of graphic artwork
• Follow seasonal department calendars and be accountable for delivering to critical path
• An excellent understanding of artwork, print, production and finishing processes
• Be responsible for creating product and lifestyle imagery for use in brochures, web campaigns and social media. Ensuring work is delivered on time and to specification.

PERSONAL PROFILE

• Passion for illustrating + a creative approach to Jewellery and fashion graphics
• Meticulous illustration aesthetic
• Proven experience creating POS, packaging as well as events and in-store promotional materials
• Advanced graphics software skills – Adobe Illustrator, Photoshop and InDesign is essential. Specialist additional graphics software skills are desirable
• Understanding + knowledge of accessories product + trends
• Experience with graphic layouts
• Strong portfolio clearly demonstrating an ability to approach different projects from the brands perspective keeping within their core values and design.
• Strong brand awareness
• A conceptual thinker with strong design deliverability
• An in-depth understanding of retail communications, in-store environment and customer behaviour
• Driven designer with a flexible + versatile approach
• Positive + inspiring team player
• Confident communicator
• Enjoys working in a fast-paced dynamic environment
• Ability to manage multiple projects within tight deadlines
• Related degree in fashion/graphics
• Graphics/cad design software qualifications
• The ability to lea coordinate daily/weekly schedules

To discover the benefits of becoming a Joma Jewellery employee visit our benefits section of the website.

Videographer

Permanent / Full time / 9-5pm Mon-Fri / Banbury based

We have an exciting new opportunity for an experienced Videographer to join a fast growing retail company as the creative team continues to grow. You will work alongside a team of designers and report directly to the Lead Designer, Design Team Manager and Creative Director. You will be responsible for delivering photography and videography in the form of branded, short-form videos from concept to delivery. It’s envisaged the role will be split between photography and videography with 60% shooting and 40% ensuring all photography accurately reflects products and is photographed, edited and delivered on schedule. We are looking for a highly creative and talented photographer who can take our imagery to the next level.

RESPONSIBILITIES:

• Planning and presenting pre-production material from pitching concepts and ideas to delivery (campaigns, products and web content)
• Working as the sole videographer, handling sound and video
• Editing to a professional standard for use in-store, at events and on social media
• Creating motion graphics, editing audio to a basic level
• Shoot all e-commerce video product shots
• Shoot all behind the scenes content campaigns
• Shoot events, store openings, press and PR events
• Organising and maintaining equipment, along with communicating equipment needs/failures to the Design Team Manager
• Sourcing suitable music and have a basic knowledge of music rights
• Supporting the photographer with product photography for all products for Katie Loxton and Joma Jewellery
• Produce high quality, commercial images ensuring that they are exposed correctly and colour consistent
• Editing of all photography to remove backgrounds, change colours and manipulate layers and retouching
• Optimisation of images ready to upload to CMS
• Creation of flatlays and lifestyle images, for use in brochures, web campaigns and social media
• Ability to style and dress products on POS in a commercial manner
• Accurately save and archive videos and images, including editing and resaving for of images for VIP customers
• Maintain website product photos, new as well as continuing products
• Create key videos and imagery for the marketing team to use across multiple platforms
• Work with design teams to collate all video and imagery for selling tools
• Maintain comprehensible digital asset library
• Ensuring work is delivered on time and to specification

PERSONAL PROFILE

• Passion for fashion and creative background with at least 2 years of experience in a commercial setting
• Ability to multitask
• Proven experience in videography, photography and editing
• Project management experience – tracking progress and updating excel documents
• Friendly, self-motivated and approachable
• Able to use initiative and plan ahead
• A high degree of computer literacy
• Understanding + knowledge of accessories product + trends
• A Level/Degree in a creative subject and able to demonstrate experience
• A desire to create the best quality images and videos is essential
• Strong brand awareness
• Confident communicator
• Enjoys working in a fast-paced dynamic environment

To discover the benefits of becoming a Joma Jewellery employee visit our benefits section of the website.

Management Accountant

Permanent /circa £35k/ 9-5pm Mon-Fri / Banbury based

This is an exciting and developmental opportunity which will have an impact in both Finance and across a growing business, supporting the implementation of new processes and ways of working whilst ensuring strong financial control.

Reporting to the Financial Controller, the Management Accountant is integral in ensuring that the month end is delivered within the required timescales and to a high degree of accuracy. As well as this, the successful individual will have the opportunity to partner with budget holders throughout the business whilst supporting the Financial Controller on ad hoc projects.

The role will be suited to someone who has a passion to succeed, the drive to grow and develop within a fast paced company but also the ability to support and guide others within a Finance team to achieve common goals and ensure continuous improvement.

Main duties and responsibilities

• Production of monthly Management Accounts for multiple legal entities
• Monthly balance sheet reconciliations and strong balance sheet control (accruals, prepayments, stock valuations)
• Produce a detailed analysis and reconciliation of actual transactions against expected forecast
• Generation of the Monthly Management accounts pack for review
• Close partnering and liaison with business to ensure accurate forecasting and identification of risks and opportunities along with a clear understanding of any variances
• Providing financial support to non-financial managers and ensuring that the forecast represents a realistic view of the expenses within each cost area
• Become conversant with all tasks within the finance team, to provide support and training as required
• Review of line level transactions ensuring that VAT treatment is correct
• Support in producing Intrastat, EC Sales requirements
• Review and identification of inter-company recharges
• Supporting the Financial Controller in the implementation & continuous monitoring of strong controls and processes across the business
• Generation of ad hoc reports as required by the business with the ability to produce meaningful commentary from the data
• Other ad-hoc tasks as required

Relevant skills

• Part Qualified ACCA/CIMA/ACA or QBE in a similar industry
• Intermediate to Advanced level of experience with Microsoft Excel
• Excellent attention to detail
• Experience of working across multiple currencies advantageous
• Experience in dealing with stock valuations & stock-related transactions
• Ability to develop solutions and problem-solve
• Experience in working in a fast-paced environment
• Excellent organisation skills and adaptability
• Excellent communication skills with all levels of seniority
• Knowledge of GDPR and an appreciation of confidentiality
• Ability to work as part of a team and individually
• Self-motivated with a positive and can-do attitude
• Ability to use initiative to help drive team performance
• Flexible with the ability to work under pressure and to meet targets and deadlines

To discover the benefits of becoming a Joma Jewellery employee visit our benefits section of the website.

Creative Brand Manager

Permanent / £50k-£60k / Full time / 9-5pm Mon-Fri / Banbury based

A new opportunity for a Creative Brand Manager with excellent skills in team and stakeholder management. Working with the Creative Director this role will be instrumental in defining, developing and maintaining brand image. You’ll need a strong vision for how the brand is presented across online, in-store POS, events, photography and print materials. This role will require close collaboration with the Creative Director and Lead Designer (Product) to ensure the product vision is reflected across all visual elements of the brand.

RESPONSIBILITIES:

• Collaborate with the Creative Director, Marketing Manager and Lead Designer (Product) to ensure company vision is bought to life across all touchpoints;
• Digital design – websites, social media, advertising, product imagery
• Printed – marketing collateral across in-store and events
• Work closely with the Lead Designer (Product) to understand the vision of seasonal products and use this to inform the creative styling of photography and marketing materials including imagery and messaging
• Work closely with the Marketing Manager to deliver campaigns in line with the marketing strategy
• Art direction of seasonal lifestyle and PR shoots, working closely with product team and photographer
• Manage brand standards, positioning, messaging, approving materials including localised requests
• Develop and maintain communication processes with the design team, enabling speed, creativity and agility
• Ensure that the creative vision meets deadlines and budgets
• This role will work across wholesale and retail audiences

PERSONAL PROFILE

• Experience as a creative lead (in-house or agency)
• Proven experience creating and maintaining strong graphic campaigns and imagery within the retail sector across UK, Europe and the USA
• Significant experience working on web design, digital marketing and print projects
• Ability to balance leading the creative vision as well as being a hands-on designer
• Collaborative approach
• Highly creative - a conceptual thinker with strong design deliverability
• Strong art direction abilities
• Good understanding of the end user and UI/UX design
• Meticulous attention to detail, communication in a clear and concise manner
• Excellent understanding of design software– Adobe Illustrator, Photoshop and InDesign is essential. Specialist additional graphics software skills are desirable
• Enjoys working in a fast-paced environment
• Ability to manage multiple projects within tight deadlines
• Related degree in fashion/graphics

To discover the benefits of becoming a Joma Jewellery employee visit our benefits section of the website.

Please note that you will need proof of your eligibility to work in the UK to apply for this position. To apply please forward your CV to careers@jomajewellery.com

If one of our team recommended you, please let us know who so that we can thank them. We are looking forward to hearing from you.

Merchandiser

Permanent / Full time / 9-5pm Mon-Fri / Banbury based

Would you like to bring your analytical & commercial skills to join a fast-growing, bright team within the fashion and gifting industry?

At Joma Jewellery & Katie Loxton, we are recruiting for a talented Merchandiser to join the business due to our expansion.

This is a key role in the business who will be responsible for maximising sales & profitability of both brands whilst also minimising loss/markdowns. The successful candidate will be confident in dealing with data and combine strong analytical skills with commercial acumen to identify opportunities and drive profitability. Relevant experience in FMCG necessary.

Role Responsibilities

• End to end stock flow for brands selling to the UK, Europe and North America
• WSSI management/maintenance
• Drive stock turn and deliver business stock levels in line with budget
• Product/Range reviews alongside our in-house design & purchasing teams. Support the building of new product ranges plan alongside the design team
• Inputting into the forecasting process
• Suggesting sales driving activity to drive cash and reduce stock where appropriate.
• Improving availability to maximise sales and customer experience
• Constantly identifying and implementing Merchandising process improvements
• Liaising cross-functionally to deliver the department plans
• Clearance and markdown plans in conjunction with marketing and trade teams
• Stock analysis to drive stock health actions
• Promotional/seasonal planning support Recommendations on pack size, MOQ/MOV

Required Competencies

• Previous merchandising experience, preferably in the gifting, homeware or fashion industry
• Strong analytical skills
• Strong excel and Microsoft office skills
• Range building experience
• Strong influencing skills

To discover the benefits of becoming a Joma Jewellery employee visit our benefits section of the website.

Please note that you will need proof of your eligibility to work in the UK to apply for this position. To apply please forward your CV to careers@jomajewellery.com

If one of our team recommended you, please let us know who so that we can thank them. We are looking forward to hearing from you.

E-commerce Manager

Permanent / Full time / 9-5pm Mon-Fri / Banbury based

The E-Commerce Manager at Joma Jewellery and Katie Loxton takes responsibility for managing the retail and wholesale online businesses for both brands. Working closely with the Digital Marketing Manager and reporting to the Head of E-commerce, they support the development and implementation of our visual and digital strategy. The person in this role is responsible for managing the E-commerce team as well as external agencies and works directly with the Marketing Manager, Managing Director and design team to deliver campaigns on time, to target and budget.

RESPONSIBILITIES:

• Managing and developing other members of the Ecommerce team in alignment with team objectives and HR policies.
• Continuous review and development of our websites to increase sales and improve the user experience.
• Ensuring the sites are at all times SEO optimised.
• Analysing the customer journey and identifying trends such as conversions and drop off points.
• Ensuring exceptional user experience and engagement consistent with our brand.
• Reviewing KPI and system reports and identifying and building on growth opportunities, to improve KPIs and all aspects of the websites.
• Reporting on and gathering data on all aspects of website analytics.
• Liaising with other departments to ensure the online business works in synergy with other areas of the business, helping to maximise opportunities across all channels.
• Converting online sales, with full P&L responsibility for the online business analysing return on spending to develop effective growth strategies.
• Work with our Creative Director and Marketing team to enhance brand presence and keep the website up to date and relevant.
• Successfully manage our online offering and ensuring that frequent updates to the sites are made from a visual merchandising standpoint.
• Input into merchandising for seasonal web buys, forecasting and planning.
• Building the customer database and customer acquisition strategy.
• Contributing to product development, overseeing decisions relating to the website.
• Converting all marketing campaigns including Ad words, PPC, affiliate marketing, Google and social media shopping.
• Ensuring that all marketing campaigns are properly tracked and analysed. 

PERSONAL PROFILE:

• Excellent Ecommerce and Digital Design experience gained within a consumer goods, retail environment, preferably in fashion or jewellery or accessories.
• A proven track record of delivering effective digital methods and design solutions and proven to be Instrumental in vision and implementation of a company’s digital strategy.
• Successfully recruited and managed online teams; (designers, content) and 3^rd parties.
• Excellent awareness of online promotional tools including web development, web UI design, usability, online media, social media, PPC, SEO, Banners and affiliates.
• Strong knowledge of E-commerce platforms and functionality. While this position is a Business Development role, the candidate will need a technical awareness to use technology as an enabler for growth.
• Proven ability to build customer databases and maximising the use of data to drive sales.
• Excellent market awareness and analytical skills, particularly useful for the early stages of the role when developing capability. Strong commercial acumen.
• Excellent stakeholder management, relationship building skills and the ability to influence.
• A self-starter, able to work autonomously and within teams when necessary. Elements of entrepreneurialism yet guided by clear analytical skills where there is an ability to demonstrate return on investment and justification for actions.
• Accountable by nature with the desire to make an impact. Keen to take ownership of a role with confidence and enthusiasm.
• Strong portfolio clearly demonstrating an ability to approach different projects from the brands perspective keeping within their core values and design.
• Positive and inspiring team player and a confident communicator.
• Ability to manage multiple projects within tight deadlines.
• Advanced knowledge of Magento.

To discover the benefits of becoming a Joma Jewellery employee visit our benefits section of the website.

Please note that you will need proof of your eligibility to work in the UK to apply for this position. To apply please forward your CV to careers@jomajewellery.com

If one of our team recommended you, please let us know who so that we can thank them. We are looking forward to hearing from you.