Image Retoucher

Permanent / Full time / 9-5pm Mon-Fri / Banbury based

An opportunity to join our rapidly growing Design Team as an Image Retoucher has arisen. In this position you will work directly with our Photographer and Creative Brand Manager to deliver product and lifestyle images on time for our Joma Jewellery brand.

ROLE RESPONSIBILITIES

• Provide consistent meticulous retouching of product, model and lifestyle images – ability to colour correct, crop, cut-out
• Bringing innovation and best practice to the team and constantly generating new ideas
• Time management, feeding back any problematic images to ensure delivery dates are met
• Work collaboratively with the design and content team to ensure that all design activities align to their project road-map and deliverables
• Crop images and maintain file size specification guidelines
• Manage database of images, ensuring it is kept up to date and clearly labelled at all times
• Take responsibility for the accuracy and quality of our digital design assets
• Carry out ad hoc duties within department when required

REQUIRED COMPETENCIES

• Proven experience retouching product photography
• Previous experience working within a digital photographic studio
• Meticulous attention to detail
• Receptiveness to guidance and feedback
• Strong knowledge of Adobe Photoshop is essential.
• Strong brand awareness
• Interest in fashion
• Positive & inspiring team player
• Confident communicator
• Enjoys working in fast paced dynamic environment
• Ability to manage multiple projects within tight deadlines

To discover the benefits of becoming a Joma Jewellery employee visit our benefits section of the website.

Junior Digital Designer

Permanent / Full time / 9-5pm Mon-Fri / Banbury based

You will work directly with our Design Team Manager, Digital Designer and Creative Director to deliver digital graphics on time and to budget. You will be responsible for delivering digital artwork for use across the website, social media, email and advertising.

RESPONSIBILITIES:

• Provide consistent meticulous graphic illustration + presentation artwork to the design team
• Creating clear typography graphics and messages for use online, as part of our brand development.
• Create key seasonal and branding graphics for use on the web, email and social
• Maintain comprehensible digital asset library of graphic artwork
• Follow seasonal department calendars and be accountable for delivering to critical path
• Demonstrate a good understanding of artwork and digital production specifications
• Taking projects from concept to completion
• Assist the wider graphic design team when needed, e.g. creating product and lifestyle imagery for use in brochures, web campaigns and social media. Ensuring work is delivered on time and to specification.

PERSONAL PROFILE

• Passion for digital design + creative approach to jewellery and fashion graphics
• Technical digital capability – editing videos
• Graphics software skills – Adobe Illustrator, Photoshop and InDesign is essential. Specialist additional digital graphics software skills are desirable
• Understanding + knowledge of accessories product + trends
• Experience with digital graphics layouts
• Strong portfolio clearly demonstrating an ability to approach different projects from the brands perspective keeping within their core values and design.
• Strong brand awareness
• A conceptual thinker with strong design deliverability
• An in-depth understanding of digital communications and customer behaviour
• Driven designer with a flexible + versatile approach
• Positive + inspiring team player
• Confident communicator
• Enjoys working in a dynamic environment
• Ability to juggle multiple projects within tight deadlines
• Related degree in fashion/graphics
• Graphics / Digital design software qualifications
• We are looking for someone with 2-3 years of experience who is willing to progress their career with the support of Digital Designer and Mid-weight Graphic Designers

To discover the benefits of becoming a Joma Jewellery employee visit our benefits section of the website.

Midweight Graphic Designer

Permanent / Full time / 9-5pm Mon-Fri / Banbury based

An opportunity to join a rapidly growing company that retails products across Europe and the US. You will work directly with our Lead Designer, Design Team Manager and Creative Director to deliver graphics on time and to budget with our critical path. You will be responsible for delivering artwork for use in brochures, online, the point of sale, advertising and PR. You must have a minimum of 4 years’ experience and a design related degree.

RESPONSIBILITIES:

• Provide consistent meticulous graphic illustration and presentation artwork to the design team with a specific focus on POS, packaging, marketing, brochures, catalogues and printed materials.
• In addition to designing in 2D, the applicant should have strong 3D skills to propose structural concepts, with the ability to create physical mock-ups
• Develop designs from initial concept and content generation through to the finished product
• Creating clear typography graphics and messages for use online, in-store and on merchandise as part of our brand development.
• Create key seasonal and branding graphics for use in brochures, web, and point of sale in-store displays.
• Create key imagery for a marketing team to use across multiple platforms
• Be responsible for image editing, retouching and graphic layouts from concept to delivery
• Work with design teams to collate all imagery + product information for selling tools
• Provide digital catalogue with clear and accurate product visuals
• Maintain comprehensible digital asset library of graphic artwork
• Follow seasonal department calendars and be accountable for delivering to critical path
• An excellent understanding of artwork, print, production and finishing processes
• Be responsible for creating product and lifestyle imagery for use in brochures, web campaigns and social media. Ensuring work is delivered on time and to specification.

PERSONAL PROFILE

• Passion for illustrating + a creative approach to Jewellery and fashion graphics
• Meticulous illustration aesthetic
• Proven experience creating POS, packaging as well as events and in-store promotional materials
• Advanced graphics software skills – Adobe Illustrator, Photoshop and InDesign is essential. Specialist additional graphics software skills are desirable
• Understanding + knowledge of accessories product + trends
• Experience with graphic layouts
• Strong portfolio clearly demonstrating an ability to approach different projects from the brands perspective keeping within their core values and design.
• Strong brand awareness
• A conceptual thinker with strong design deliverability
• An in-depth understanding of retail communications, in-store environment and customer behaviour
• Driven designer with a flexible + versatile approach
• Positive + inspiring team player
• Confident communicator
• Enjoys working in a fast-paced dynamic environment
• Ability to manage multiple projects within tight deadlines
• Related degree in fashion/graphics
• Graphics/cad design software qualifications
• The ability to lea coordinate daily/weekly schedules

To discover the benefits of becoming a Joma Jewellery employee visit our benefits section of the website.

Email Marketing Executive

Permanent / Full time / 9-5pm Mon-Fri / Banbury based

Due to expansion, we are looking for an Email Marketing Executive to join our growing Marketing Team at our head office in Banbury. In this exciting role, you will have responsibility for the building and sending of B2C and B2B email campaigns across all territories for both the Joma Jewellery and Katie Loxton brands. You will be someone who is highly analytical and enthusiastic about all the possibilities this new position in our fast-growing, collaborative Company represents.

ROLE RESPONSIBILITIES

• Build and send all B2C and B2B emails for all territories.
• Ensure we meet Email revenue targets and circulate weekly email reporting, providing in-depth analysis on email KPIs, including open rate, CTR, conversion, revenue and unsubscribe rates.
• Test all newsletters before sending to ensure the layout is responsive with different devices and email providers.
• Feedback performance analysis to the Marketing Assistant, to ensure email content is briefed in line with performance.
• Work with the Digital Marketing Manager, to devise and execute CRM strategies to improve customer retention and repeat purchase, introducing a more strategic approach to active, lapsing and lapsed customers.
• Work with the Digital Marketing Manager to create, implement and optimise a bespoke lifecycle programme, including but not limited to; creating a welcome series to introduce and incentivise new customers; identifying and rewarding our VIP customers.
• Work with the Digital Marketing Manager and Marketing Manager to introduce a bespoke loyalty scheme for key customers.
• Work closely with the marketing team to ensure traffic-driving initiatives are being implemented to support database growth targets and integrate sign up initiatives.
• Work closely with the eCommerce team to ensure the database is clean and correct and the data flow is working as it should do.
• Be proactive in staying abreast of industry trends, making recommendations to continually improve and evolve our Email and CRM strategies.
• Be willing to support on broader brand marketing projects if required.

REQUIRED COMPETENCIES

• At least 6 months experience in a similar role, preferably within a retail environment
• Previous experience using Mailchimp, or a similar ESP
• Good understanding of HTML for email
• Very good understanding of GDPR in relation to email and customer data processes
• Highly analytical, with a flair for using data to make recommendations and implement new initiatives
• An understanding of all digital marketing channels and willingness to support in other areas where required
• Excellent written and verbal communication skills

To discover the benefits of becoming a Joma Jewellery employee visit our benefits section of the website.

Purchasing & Stock Analyst

Permanent / Full time / 9-5pm Mon-Fri / Banbury based

Due to expansion we are looking for a Purchasing and Stock Analyst to join our vibrant head office team in Banbury.

In this fast-paced role you will be responsible for forecasting stock requirements across both our brands, using all available data, product and business knowledge in order to purchase accordingly.

We are looking for someone who loves the data side of this highly analytical position and is also a confident communicator and negotiator.

ROLE RESPONSIBILITIES

• Forecasting sales for owned ranges or product to enable purchasing decisions
• Analysis of stock levels and sales to ensure stock is purchased to keep a good level of availability while not overstocking
• Maintain regular frequency of reviewing stock levels and the need to purchase
• Planning requirements in advance of key dates. Trade shows, agent samples and new season launch
• Regular ad hoc analysis as and when required by the business
• Administrative duties within department when necessary to include but not exclusive to Checking pro forma invoices, checking and creating packing lists
• Placing purchase orders with suppliers and maintaining them on QuickStock
• Working closely with suppliers to ensure they are aware of our requirements and expectations
• Work closely with other departments to ensure all relevant information is obtained and shared
• Continuously seeking to improve efficiency of processes and accuracy of information

RELEVANT COMPETENCIES

• 2+ years' experience in a similar Purchasing/Stock Analyst role
• Excellent organization
• Able to manage own duties, workload a responsibility
• Good communication skills within department, business and with external business partners
• Self- driven “can do attitude”
• Positive and proactive approach to tasks and duties
• Excellent written and spoken English
• Advanced Excel
• Highly Analytical
• Strong numeracy skills
• Strong prioritization and timekeeping skills
• Able to work proactively, while correctly determining when to escalate issues

To discover the benefits of becoming a Joma Jewellery employee visit our benefits section of the website.

Customer Experience Manager

Permanent / Full time / 9-5pm Mon-Fri / Banbury based

At Joma Jewellery and Katie Loxton there’s a perfect opportunity for a Customer Experience Manager to join our Head Office in Banbury. We’ve created this brand new position due to continued expansion across our wholesale markets in the UK and EU. 

In this role, you will manage our existing Customer Experience Wholesale team, covering multiple markets for both brands to create an exceptional experience for our customers. You will be driven to achieve departmental success, leading the team to effectively manage relationships with agents and stockists as an ambassador for the team.

You will proactively develop the department, with customer experience delivery and commercial awareness as your core drivers. You will work closely with other managers across the business to drive Company success while delivering exceptional customer service.

RELEVANT COMPETENCIES

• Successful recent experience managing a customer service department with sales elements (upselling and cross-selling)
• Experience within a B2B customer service role preferred  
• A positive, decisive, solutions-orientated, highly cooperative and customer-focused approach
• Ability to identify and set suitable resolutions for customer issues
• Ability to make decisions and manage expectations
• Ability to monitor targets and motivate team members to achieve sales and quality KPIs
• Proven ability to upsell and cross-sell, and develop these skills in others
• Process improvement experience and ability to manage change and implement processes in a growing, fast-paced environment
• Excellent verbal and written communication skills and interpersonal skills
• Confident best-practice people management skills  
• Strong coaching skills and desire to develop team members to achieve their potential
• Excellent strategic resource planning and management skills
• Commercial competence and experience
• Experience of improving operational performance

To discover the benefits of becoming a Joma Jewellery employee visit our benefits section of the website.

Production Supervisor

Permanent / Full time / 9-5pm Mon-Fri / Banbury based

As our Production Supervisor you will lead and inspire the Joma Jewellery and Katie Loxton Production Teams to achieve Company targets and quality standards. You will be someone who enjoys getting the best out your staff and thrives in a growth environment where you can apply lean methodologies to achieve continuous improvement. In this fast-paced role, you will report to the operations Manager and collaborate with other Supervisors across Operations to maximise efficiency and ensure excellent people management.

ROLE 

• Supervising and coordinating the picking and packing teams, ensuring individual and team targets are hit across both brands
• Liaising with Operations Manager daily, reporting on targets and any operational issue
• Having a holistic view of all reporting departments requirements and setting out plans to maximise output to achieve the required targets and goals. Managing through the department’s heads
• Realigning staff to different areas of production as required, communicating those changes to other key supervisors
• Working with the other Supervisors to highlight training needs of staff and support with staff reviews and development plans
• Updating the production planner with holidays, staffing per area and production and QC figures each day
• Ensuring the smooth running of the Production teams on both brands, working to resolve any minor HR issues and escalating when required
• Conducting appraisals with SMART objective
• Driving efficiencies and accuracy in the picking and packing process, highlighting and eliminating time wasted and time lost activities. Also minimising the high risk tasks and behaviour
• Ensuring the company H&S procedures are always being adhered to and reporting any issues to the Health and Safety Office
• Maintaining 5s & housekeeping standards to ensure a clean and safe workplace
• Representing the company and championing company policies and values with a positive attitude at all times

RELEVANT COMPETENCIES

• Excellent leadership skills; the ability to inspire and motivate others is essential
• Previous 2+ years’ experience in managing teams of 10 plus people
• Previous experience of managing within a 5s environment
• Experience of holding appraisals and other HR-focused reviews and meetings
• Experience of using continuous improvement and lean methodologies
• An enthusiastic, self-driven attitude
• An excellent level of accuracy in day to day work
• Effective time and resource management
• Ethically minded with appreciation of confidentiality
• Commitment to upholding the Joma Jewellery policy framework
• Excellent organizational skills with the ability to manage multiple projects
• Able to work pro-actively and autonomously, whilst communicating changes appropriately
• Working knowledge of Excel, Word and Outlook
• Ability to work in a fast-paced environment and remain composed and upbeat
• Problem solving and troubleshooting skills to ensure all team members can identify root causes and take fast effective action to resolve any problems in hand

To discover the benefits of becoming a Joma Jewellery employee visit our benefits section of the website.