Senior Digital Designer

Permanent / Full time / 9-5pm Mon-Fri / Banbury based

We are looking for an experienced digital designer who will manage all digital creative outputs for our website, working alongside the B2B and B2C Ecommerce Managers as well as marketing and content teams. Reporting to the Creative Manager, you will be responsible for the digital identity of the brand across the UK, EU and USA.

 

RESPONSIBILITIES:

• Liaise with senior managers across the business to ensure projects are comprehensively briefed and then manage from concept through to delivery, ensuring projects are on time and on budget
• Develop creative campaigns to engage our audience and consistent meticulous graphic design across all digital channels
• Be a digital superstar, understanding the latest software and technology to bring new, engaging ideas to the brand
• Follow direction from the Creative Director and Creative Manager to translate seasonal changes online
• Support the Creative Manager on managing the digital workflow and prioritising of briefs across the team, suggestion ways to improve efficiencies
• Liaise with the ECom and Marketing teams to review and analyse campaigns then feedback to the team on what can be improved in future
• Working alongside the online visual merchandiser to ensure updates are made in a timely manner
• Liaise with the retouching team to ensure all product images
• Maintain comprehensible digital asset library of graphic artwork
• Demonstrate excellent understanding of digital production specifications
• Manage and support a team of digital designers, including career development and support, absence management
• Supporting the Creative Manager with ad-hoc tasks

 

PERSONAL PROFILE:

• Excellent digital designer experience with a focus on “mobile first”
• Ideally, experience gained within a retail environment, preferably fashion, jewellery or accessories
• A proven track record of managing processes and people to effectively deliver a best in class online experience
• Excellent awareness of digital design across all channels
• Advanced graphic software skills – Adobe Illustrator, Photoshop and InDesign is essential. Specialist additional digital graphic software skills are desirable
• Excellent market awareness and understanding/knowledge of accessories product and trends
• Experience working on a national and international level
• A self-starter, able to work autonomously and within teams
• Natural leader with the ability to take ownership of the role with confidence and enthusiasm
• Strong portfolio clearly demonstrating an ability to approach different projects from the brands perspective keeping within their core values and design
• Strong brand awareness

Graphics Team Assistant

Permanent / Full time / 9-5pm Mon-Fri / Banbury based

You’ll join the product design team as a key member to support on the overall buying and commercial plan across Katie Loxton and Joma Jewellery with the aim of meeting/exceeding sales and profit targets. You’ll work on quality assurance, design specifications and suppliers to ensure the perfect product for our customers.

This is a fast pace environment with a friendly team that is constantly growing and looking for someone who is proactive and willing to go an extra mile to develop unique and exciting products recognised around the world.

 

RESPONSIBILITIES:

An exciting opportunity to be part of a growing brand that is a leader in its space. Your time will be split across the design (70%) and marketing (30%) teams, working directly with our Design Team Manager, Marketing Manager and Creative Manager to deliver to support the design team across both Katie Loxton and Joma Jewellery. You will be required to ensure that the design team are supported with the materials they need on a daily basis. The nature of this role means working across the business and there is potential for this person to take on more responsibility as the company grows.

 

ROLE RESPONSIBILITIES

• Assist the design team with key tasks, including:
• Liaising with the design team manager to order and fulfil all print orders for the UK and USA
• Supporting the design team with stock orders – e.g. ordering and returns of stock for photoshoots
• Preparing for photoshoot and being a runner during shoot
• Preparing stock data for design documents
• Ensuring meeting rooms and photography studio are kept presentable – awareness of VIP meetings a month in advance to prepare for prospect meetings
• Business ordering – stationery, photography equipment, event materials
• Finances – ensuring invoices are tracked and missing receipts forms are completed on a weekly basis
• Supporting the marketing team with stock requests e.g. promotional materials for influencer campaigns
• Support with launch events, such as printing briefing documents, as required
• IT support for the team – keep the printer up and running, follow-up with IT company with queries, ensure new starters in the team are setup correctly
• Proactive support of the graphics design team with administration e.g. keeping an organised filing system
• Any additional tasks as reasonably requested to meet business need.

RELEVANT COMPETENCIES

• Passionate
• Clearly demonstrate an ability to support a growing team
• Excellent level of accuracy
• A high degree of confidentiality
• Excellent interpersonal skills
• Technical capability – solid MS skills, especially in Excel
• An interest and experience in working in jewellery and fashion
• Strong brand awareness
• Happy to move and lift stock across the building
• Ability to be flexible and adaptable and work in a fast-paced environment
• A positive, can-do attitude
• Proven experience working independently under general instructions
• Good and confident communicator

Wholesale Admin Assistant

Permanent / Full time / 9-5pm Mon-Fri / Banbury based 

As Wholesale Admin Assistant you’ll be someone with a positive and inspiring attitude who enjoys collaborating with others and shines in a fast-paced environment. Joining the heart of our Wholesale team, you will provide exceptional relationship management to our key accounts in UK and Europe. You will apply excellent attention to detail to administrative functions behind the scenes to ensure a seamless service for our key clients.

You will enjoy working in a vibrant office environment and be ready to begin an exciting career in the fashion industry as a friendly and proactive addition to our ever-growing team.

 

ROLE RESPONSIBILITIES

· Supporting and maintaining relationships with house accounts ensuring a fantastic customer experience

· Ensuring our agents are provided with samples, marketing collateral and all requested materials to ensure selling is fully optimized

· Booking deliveries, chasing orders, inputting orders

· Supporting with pre-selling and post selling activities

· Raising and reviewing orders

· Liaising with our internal Operations department to process orders

· Ensuring correct data input into excel spreadsheets

· Supporting the Wholesale department with any ad hoc tasks

· Any additional duties as reasonably requested to meet business requirements

 

RELEVANT COMPETENCIES

· Highly motivated and organised

· Strong attention to detail and commitment to completing tasks

· Exceptional communication and customer service skills

· Good commercial awareness

· Ability to work under pressure and use initiative

· An affinity with fashion and jewellery

· Ideally 1+ year experience working in an office with admin duties

Data Coordinator

Permanent / Full time / 9-5pm Mon-Fri / Banbury based 

As Data Coordinator you are responsible for maintaining all stock and customer pricing master data on all systems within the business. You are responsible for ensuring all correct master data rules for set up of new products are adhered to within the business and that all master data is continuously kept up to date and accurate. You manage and create processes to ensure stock master data is accurate and manage processes to ensure purchasing and logistical data is kept up to date.

 

ROLE RESPONSIBILITIES

· New Product Introduction process for item master data set up

· Maintaining sales platform to ensure all saleable items are visible along with pricing and images

· Maintaining customer and supplier prices within QuickStock

· Maintaining all product master data

· Ad hoc purchasing and logistical tasks

· Managing discontinuation process

· Ad hoc reports

· Work closely with other departments to ensure all relevant information is obtained and shared

· Continuously seeking to improve efficiency of processes and accuracy of information

· Using excel on a daily basis (pivot tables, v lookup)

 

RELEVANT COMPETENCIES

· 1+ years' experience in a similar role

· Excellent organization

· Meticulous attention to detail

· Able to manage own duties, workload a responsibility

· Good communication skills within department, business and with external business partners

· Self- driven “can do attitude”

· Positive and proactive approach to tasks and duties

· Excellent written and spoken English

· Advanced Excel

· Highly Analytical

· Strong numeracy skills

· Strong prioritization and timekeeping skills

· Able to work proactively, while correctly determining when to escalate issues

B2B Marketing Manager

Permanent / Full time / 9-5pm Mon-Fri / Banbury based 

We are looking for an B2B Marketing Manager to take responsibility for developing and implementing the seasonal B2B marketing strategy for new product launches and on-going evergreen support of our franchises and stockists. This exciting role, bridging the brand marketing objectives with the internal and external wholesale goals, covers the UK, USA and EU. This a fantastic opportunity for someone keen to make a significant impact by defining and growing a new B2B marketing team.

As the successful candidate you will have a driven, entrepreneurial nature with strong initiative and leadership skills. You will relevant experience in B2B marketing, ideally including US market knowledge and will have worked in house for a brand in a similar industry.

If this sounds like the ideal opportunity for your skillset and ambition, we are looking forward to hearing from you!

 

Key Responsibilities:

· Ensuring external and internal sales teams have relevant and outstanding marketing/sales tools to help achieve company wide sales targets.

· Driving B2B customers to our shows, events and B2B website

· Ensuring our shows, events and B2B website is fully optimised from a marketing standpoint

· Optimising in store sales working with our B2B customers in particular our key accounts and franchises, sales agents and internal sales teams to ensure they have the relevant marketing material to achieve this.

 

Planning:

· With direction and support from the Head of Wholesale and the Head of Marketing you will be responsible for supporting the Wholesale sales targets through bricks retailers and the B2B website.

· Developing B2B marketing plans for retail stores and website, leading execution, ensuring successful execution and positive sell-out results

· Managing the B2B marketing initiatives from conception to delivery, including seasonal B2B marketing campaigns, delivering inspiring content for B2B websites and emails, delivering against the overall marketing strategy and ensuring adherence to the brand strategy.

· Plan and Deliver seasonal launches, marketing campaigns and promotions, ensuring a consistent message across all brand touchpoints, working closely with the Brand Marketing Manager to ensure the B2B marketing message is at all times in line with the overall Brand Marketing strategy.

· Managing the B2B content plans, guiding the marketing team in delivering all creative marketing assets, from initial ideas and concept creation, to delivery across all brand marketing touchpoints.

· Working closely with the B2B Ecommerce Manager and Wholesale Manager to ensure marketing content is relevant for B2B digital channels and wholesale communications.

· Collaborating with the Design Team Manager on marketing requirements, overseeing marketing design briefs, providing feedback on changes, and approving assets for use, sharing with the Head of Marketing for sign off as required

 

Strategy

· Manage customer experience conception and development.

· Understanding the sales objectives driving marketing cycles while coordinating planning and the execution.

· Working with the Wholesale team learn, build and spearhead retailer strategies at specific accounts, tailoring as needed to optimise sales and marketing goals. With a focus on key accounts and franchises.

· Support events and seasonal shows based on Joma Jewellery and Katie Loxton brand marketing plans and commercial priorities.

· Working with the merchandising team to understand and drive shopper and retailer differentiation

· Owning the overall wholesale trade calendar

· Working with the Head of Marketing and Brand Marketing Manager to ensure both our overall and wholesale marketing plans align.

 

Shopper Marketing

· Drive brand awareness through building differentiated shopper-centric account strategies as well as owning the shopper journey and driving success of shopper marketing.

· Achieving growth in Retail, driving an increase in shopper marketing, developing and sharing shopper insight, working closely with the ecommerce team to provide a single retail view of category performance and translating activation by retailers.

 

Events & Tradeshows

· Ensure that we are optimising the events by driving our B2B customer base to relevant shows

· Look at relevant marketing opportunities pre and during shows

· Working with design, sales and marketing to ensure the relevant marketing material is at the events

 

Ecommerce

· Optimise B2B ecommerce with best in class asset delivery, securing online placements, and ensuring all marketing efforts are omni-channel in approach.

· Offer support to the global marketing team ensuring local needs and strategies are considered, and B2B ecommerce and retail assets are briefed.

· Develop trade marketing plans for retail stores and web sites.

· Driving our existing and new B2B customer base to site

 

Analysis

· Provide campaign analysis - set sales goal target with wholesale, identify drivers, and recommend strategic optimisations accordingly. Communicate learnings to inform future strategies.

· Monitoring and analysing marketing activity and reporting progress and ROI to the Head of Marketing.

 

Budgeting

· Track the B2B marketing budget on a monthly basis

· Ensuring that all marketing activity is in line with the approved budgets set out by the Managing Director, Head of Wholesale and Head of Marketing monitoring B2B spend

Customer Experience Specialist

Permanent / Full time / 9-5pm Mon-Fri / Banbury based 

As Customer Experience Specialist you will deliver exceptional customer service across our Retail and Wholesale Channels. As an ambassador for our brands you will be passionate about our products and take pride in providing an on-brand professional service that ensures customer satisfaction and retention. You will offer a positive and personal experience to clients and customers by phone email and live chat, assisting with a variety of queries and updating our systems accordingly. You will be a naturally positive and helpful team player, who is excited to be part of a growing company and enjoys working in a busy and friendly office environment.

You will be working as part of our wholesale and retail customer service team. Your daily duties will include, but are not limited to:

 

Role Responsibilities

· Delivering excellent customer service to wholesale and retail customers & sales agents daily via phone, email, and live chat.

· Responsible for supporting the growth of both national and international accounts

· Achieving sales targets through upselling and supporting agents

· Receiving and processing orders

· Setting up new accounts

· Attending seasonal tradeshows and sales events, occasionally outside of normal working hours

· Maintaining and protecting customer data in line with our policies

· Informing customers of accurate order lead times

· Maintaining a professional attitude at all times

· Processing returns

· Professionally handling and complaints

· Other ad hoc duties as required

 

Role Competencies

· Previous customer service and sales experience in a wholesale and retail environment

· Excellent teamwork and communication skills

· Ability to work independently as well as collaboratively

· Ability to work in a fast-paced, pressurised environment

· Ability to build rapport, upsell and cross sell

· An excellent telephone manner and writing skills

· Ability to build rapport with a diverse customer base

· Previous experience of managing accounts

· Strong problem-solving skills

· A helpful and collaborative attitude to customers and your team members

B2B Marketing Coordinator

Permanent / Full time / 9-5pm Mon-Fri / Banbury based 

Introducing a fantastic opportunity for a fashion-focused marketing professional. As our new B2B Marketing Coordinator you support the marketing team in delivering the wholesale marketing strategy for Katie Loxton and Joma Jewellery. You will coordinate seasonal B2B marketing activity for the UK, Europe and USA markets, and support the day-to-day running of wholesale marketing activities.

 

DUTIES & RESPONSIBILITIES

· Coordinate the B2B marketing calendars for Katie Loxton and Joma Jewellery, for all territories, working closely with the Wholesale team, Events Manager and our Sales Agents to ensure dates and activity are aligned.

· Delivery of B2B season launches, B2B marketing campaigns and B2B promotions, including creating wholesale launch packs and sharing new season assets, working closely with the sales teams.

· Collaborate with the Wholesale and Ecommerce teams to deliver seasonal marketing updates to the Katie Loxton and Joma Jewellery B2B websites and ensure that all wholesale marketing opportunities are maximised within the platform.

· Work closely with the Marketing Manager to ensure B2B marketing assets, including website updates, emails and show invites, are on brand and in line with the overall brand marketing plan and seasonal creative concepts.

· Brief B2B asset creation into the Design team, included but not limited to B2B website updates, emails, wholesale season launch packs, show invites and printed materials, as well as supporting with ad hoc stockist requests.

· Align with the Social Media Coordinator on wholesale social asset requirements, particularly for the UK franchise concept stores.

· Collaborate with the Marketing Manager and Marketing Coordinator to roll out marketing campaigns to B2B customers, for example Black Friday initiatives and Mother’s Day promotions.

· Oversee trade press, including editorial opportunities and seasonal brand advertising, across all territories.

· Drive brand consistency across the wholesale business to ensure stockists are adhering to brand guidelines and representing the brand in line with the business’ overall goals.

· Continually look for new opportunities to support the wholesale business and improve existing accounts through new marketing initiatives, ensuring that all wholesale marketing activities deliver commercial results and support the global brand vision.

 

COMPETENCIES

· A keen interest and understanding of marketing

· Excellent communication and interpersonal skills

· Strong organisational skills

· Highly motivated, with a ‘can do’ attitude and a keen eye for detail

· Previous experience in B2B marketing highly desirable

· Experience within the fashion industry is desirable

Assistant Financial Controller

Permanent / Full time / 9-5pm Mon-Fri / Banbury based 

This is an exciting opportunity to make an impact in both Finance and across the growing business, supporting the implementation of new processes and ways of working whilst ensuring strong financial control.

As our successful Assistant Financial Controller you will ensure that the monthly financials are delivered accurately on time and will manage the Assistant Accountant and the Finance Operations Manager, leading the overall performance of the team up to your level. You will have the opportunity to partner with budget holders throughout the business whilst supporting the Financial Controller on ad hoc projects.

The role will be suited to someone who has a passion to succeed, the drive to lead and produce meaningful information in a fast paced company but also the ability to support and guide others within to achieve common goals and ensure continuous improvement.

 

ROLE RESPONSIBILITIES

· Management of Assistant Management Accountant

· Management of the Finance Operational Manager, who manages a team of 3

· Production of monthly Management Accounts for multiple legal entities including forecasts and variance reporting

· The management of various reports coming from the Operational Team

· Overseeing monthly balance sheet reconciliations and strong balance sheet control (accruals, prepayments, stock valuations)

· Produce a detailed analysis and reconciliation of actual transactions against expected forecast

· Generation of the Monthly Management accounts pack for review

· Oversee trade press, including editorial opportunities and seasonal brand advertising, across all territories.

· Close partnering and liaison with business to ensure accurate forecasting and identification of risks and opportunities along with a clear understanding of any variances

· Providing financial support to non-financial managers and ensuring that the forecast represents a realistic view of the expenses within each cost area

· Management of Intrastat, EC Sales, VAT reports

· Production of inter-company recharges

· Supporting the Financial Controller in the implementation & continuous monitoring of strong controls and processes across the business

· Generation of ad hoc reports as required by the business with the ability to produce meaningful commentary from the data

 

COMPETENCIES

· ACA/ACCA/CIMA Qualified, with at least 3 years qualified

· Knowledge of US GAAP would be highly desirable

· Minimum of 2 years in a management accountant role or similar

· Proven experience in forecasting and variance analysis

· Excellent people management and communication skills

· Ability to display financial data in a meaningful and understandable way

· Desire to drive improvements to contribute to company value

· Desire to develop team members to achieve their potential

DIGITAL MARKETING MANAGER (Maternity Cover) 

Permanent / Full time / 9-5pm Mon-Fri / Banbury based 

Introducing an exciting 10 month maternity cover opportunity for an experienced Digital Marketing Manager. In this integral role, you will contribute to the overall digital strategy of both our stunning brands and the overall Company strategy from a digital perspective. 

As a senior member of our team, you will lead a small team of talented digital specialists and get to work with other dynamic, friendly people across the business. You will need to have a love of analytics and the drive and knowhow to optimise digital activity within in a growing company. 

 

WHAT YOU'LL BE DOING

• Own and deliver the international digital marketing strategy for Joma Jewellery and Katie Loxton during the contract duration. 
• Responsible for achieving digital marketing channel budgets and proactively provide quarterly reforecasts. 
• Proactively work with the Head of Merchandising and Head of marketing, planning the marketing calendar and reacting to trade to achieve budgets, ensuring brand alignment and consistency of customer experience across channels. 
• Proactively work with the Head of Brand Marketing, planning the marketing calendar and reacting to trade to achieve budgets, ensuring brand alignment and consistency of customer experience across channels. 
• Leverage the brand marketing strategy through digital and performance marketing tactics to deliver results that meet ROI expectations and boost incremental sales. 
• Create and lead all digital elements in line with wider brand marketing campaigns. 
• Ensure a streamlined approach across paid and owned social channels, aligning Paid Social with Organic learnings and insights. Working with the organic social and brand teams to achieve this 
• Leverage brand marketing initiatives through Digital PR and blogger outreach events, identifying opportunities to create relevant digital content and experiences/campaigns to engage further with the targeted audience. 
• Proactively work with the Ecommerce Manager to improve website UX and SEO to improve traffic to the websites. 
• Lead and execute a digital expansion plan for Katie Loxton USA, working closely with the KLI team to grow traffic and revenue. 
• Lead and execute a digital expansion plan for Katie Loxton and Joma Jewellery EU, working closely with the KLI team to grow traffic and revenue. 
• Continually review and react to opportunities for expansion into new international markets. 
• Oversee the acquisition strategy, ensuring the Performance Marketing Manager and digital agency are focusing on the following objectives: 
• Continually optimising, testing, and adhering to best practice for PPC, Paid Social, SEO, Affiliates and Display. 
• Drive brand awareness within the digital space, working with the wider marketing, creative & team to increase website traffic and customer acquisition through new and existing channels. 
• Deliver desired COS/ROI’s against budget and monitor incremental investment 
• Continually expand audience targeting and testing for Paid Social and PPC, working with CRM Manager to execute multichannel targeting tactics via CRM 
• Ensuring affiliate marking channels are achieving desired ROIs and are optimised at all times 
• Oversee retention strategy and CRM Manager to ensure we are meeting the following objectives: 
• Increase the frequency and average spend of our existing customer base 
• Deliver against desired email marketing KPIs (open rate, CTR, conversion) and increase email % contribution to total revenue. 
• Maximise the opportunities within the new CRM platform to implement bespoke email series for key categories (e.g. bridal) as well as effective RFM segmentation and triggered email campaigns. 
• Take responsibility for Daily/Weekly/Monthly reporting of all Digital Marketing channel KPIs (Direct/SEO/Paid Social/PPC/Affiliates/Display). 
• Manage monthly reconciliation of invoices and cost analysis for Finance team. 
• Innovate and present new marketing platforms and strategies, trends and technologies, such as Programmatic Display. 
• Develop acquisition reporting, forecasting new and existing customer targets and ensuring the digital team becomes the source of customer insights and trends. 
• Maintain effective internal communications to ensure that all relevant company functions are kept informed of digital marketing objectives. 
• Lead and manage a team of 4. This includes 1 CRM Manager & 1 Performance Marketing Manager.

 

YOUR PROJECTS

• Oversee the integration of the CRM platform in line with agreed launch dates and thereafter ensure the potential of the platform is realised in line with investment. 
• Oversee the integration and launch of an Affiliate programme, ensuring the selected programme compliments our overall business objectives (ie. focusing on content and influencer networks). 
• Oversee future digital programs and campaigns that tie into digital marketing and deliver to the best of your abilities 
• Lead and manage the digital marketing roadmap with a view to testing/launching new channels and opportunities – e.g. Refer a friend programmes, Programmatic Display, Digital PR. 
• Support wider business goals and initiatives via digital marketing – e.g. Amazon Advertising. 
• Support B2B Marketing team by leveraging digital marketing tactics, such as email segmentation and digital PR. 

 

WHAT YOU'LL BRING TO THE TEAM

• Experience driving digital sales through proven online strategies, and delivering innovative and effective marketing campaigns through digital channels 
• Hands on experience across SEO, PPC, Affiliates and email marketing 
• Experience in identifying target audiences and devising digital campaigns that engage, inform and motivate 
• Excellent analytical skills including Google Analytics and Adwords 
• Up-to-date with the latest trends and best practices in online marketing 
• Experience managing digital agencies preferred 
• Good organizational skills and ability to work to deadlines 
• Flexible and proactive attitude 
• Excellent people and management skill