Customer services

Do you have a query about one of our products or have a question about an order you’ve placed online? If so don’t hesitate to get in touch with us on the following, where a member of our lovely customer services team will get back to you as soon as possible!

Please note our opening hours are Monday – Friday, 9:00 am – 5:00 pm (excluding bank holidays).

Email us: [email protected]

Write to us:
Joma Jewellery
Cherwell Business Village
Southam Road, Banbury
OX16 2SP

Made a mistake?

Once an order has been placed you have a 10 minute window to notify us with your intention to cancel or amend, before your order is passed onto our warehouse team.

Once your order is with our warehouse it cannot be cancelled or amended. Please ensure your order number is included in your email.