PLACING AN ORDER
SEARCH – use the search box in the top left hand corner of the site to search by product name, collections, styles and colours.
COLLECTIONS – use the ‘collections’ link in the top banner to discover all jewellery collections or view individual collections.
CHECKOUT – Click on the image of the jewellery you wish to order, this will take you to the full product page with all product information. Select add to bag. You can now check out by selecting the ‘shopping bag’ link in the top right corner of the site and selecting ‘shopping bag’. Then follow the steps on the page to complete your delivery details, packaging requests and payment details. You will be asked to create an account to check out securely.
CHRISTMAS DELIVERY DATES AND ORDERS
We aim to get all orders to you within 5 working days. The exact time may vary depending on the courier service the order is being delivered with.
If you have not received your order within 7 days of placing it, please email our customer service team email@example.com who will be able to help you further.
UK STANDARD DELIVERY - £1.99 (Free with orders over £20)
Orders will be delivered within 5 working days. Excludes weekends and bank holidays.
UK EXPRESS DELIVERY NEXT DAY - £5.99 (Free with orders over £45) order before 2pm for next day delivery - Excludes Highlands, Islands and Northern Island - weekends and bank holidays.
- UK Express delivery NEXT DAY orders must be received before 2pm.
- ALL deliveries are tracked and must be signed for.
- Delivery times are for in stock products only.
- All orders are gift wrapped and each piece of jewellery is wrapped in our beautiful Joma Jewellery gift packaging with one of our perfect gifting cards.
We accept the following cards in payment for purchases made online: MasterCard, Visa, Visa Delta, Maestro, Solo and Visa Electron. Unfortunately we do not accept American Express.
Payment will be taken from your credit or debit card as soon as you have placed your order. Our checkout page uses an SSL certificate to secure all payment information. We use Firstdata to process all payments, we do not record any payment data on our website.
For information regarding exchanges and refunds please view our full Exchange and Refund policy.