We will happily offer an exchange or refund within 14 days of purchase. This includes all orders placed during our sale.
Jewellery purchased online must be returned to us directly and cannot be exchanged or refunded in any Joma Jewellery stockists. Jewellery purchased in one of our stockists must be returned to the store where it was purchased. Proof of purchase is required. Jewellery purchased online must be returned to us in perfect condition and must be unworn. All jewellery must be returned to us in the original packaging suede wrap, gift box, gift bag and postal box in order for us to process an exchange or refund.
Your return must include a completed exchange/returns form, all original paperwork, receipts and care cards so we are able to identify the return quickly and efficiently.
For gift returns or exchanges please ensure the name of the purchaser is quoted in all correspondences. Failure to do so will result in delays processing the return. Joma Jewellery cannot accept responsibility for items returned to us without a completed exchange/returns form or proof of purchase. Please note – you only need to return the items that you wish to exchange or return.
PLEASE ENSURE THE FOLLOWING GUIDELINES ARE OBSERVED:
1. Fill in your exchange/returns form (the form is included in your delivery) and enclose it with the item(s) you wish to return with all original packaging and paperwork within 14 days of receiving your order.
2. Please remove all original labels from the parcel.
3. Use the pre-paid Royal mail returns label enclosed with the delivery note and attach this to the outside of the parcel.
4. Take your return to the Post office and obtain a tracking number for proof of postage from the Post Office. (please note Joma Jewellery cannot accept liability for items returned to us via alternative couriers or without proof of postage from the Post Office)
PROCESSING YOUR EXCHANGE
Subject to stock availability we will exchange eligible items that are returned to us within 14 days. In cases where we are unable to provide an exchange, we will first offer a credit. The new item will be shipped to you once we have received the returned item and it has undergone a quality control check.
PROCESSING YOUR REFUND
Refunds will be made within 30 days of the date of cancellation notice. We will refund the credit or debit card of the person who originally placed and paid for the order. Refunds may take up to 30 days to appear in your account. Shipping costs are only refunded for faulty goods. International customs duties and saes taxes are non-refundable for shipments outside of the European Community (EU)
RETURNING FAULTY ITEMS
Faulty items will only be accepted if the goods are delivered to a customer damaged or if there is a subsequent manufacturing fault within a period of 12 months after delivery. All returned items will be thoroughly inspected by our quality control team. Any items displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty.
Your statutory rights are not affected.
Please note that all sales of sale items (those displaying a reduced price) are final. No exchange, credit note or refund will be offered against the sale purchases and the conditions set out above will not apply.
For any further assistance please contact a member of our customer care team.