FREE UK DELIVERY OVER £25 & FREE RETURNS
STUDENT DISCOUNT – 10% OFF

EXCHANGE AND RETURN POLICY

FREE AND SIMPLE UK RETURNS

We will happily offer an exchange or refund within 14 days of purchase. This includes all orders placed during our sale. Simply follow the instructions below.

1. Fill in your exchange/returns form and enclose it with the item(s) you wish to return with all original packaging and paperwork. Please remove or cover original postage labels from the parcel if you are reusing the original postal box.

2. Visit http://www.royalmail.com/track-my-return/create/3091 to create your free UK return delivery label. This notifies us of your intention to process a return. You must do this within 14 days of receiving your order.

3. You can print your return address label at home or in a Post Office branch, just bring in the Royal Mail email with your unique QR code. (Please note Joma Jewellery cannot accept any liability for items returned to us via alternative couriers).

4. Return through your local Post Office branch or Royal Mail Customer Service Point in over 12,000 locations. Open 7 days a week, early until late. This must be completed within 14 days of you notifying us of your return.

 

EU RETURNS

We will happily offer an exchange or refund within 14 days of purchase. This includes all orders placed during our sale. Simply follow the instructions below.

1. Please return the item(s) enclosing all original packaging and paperwork, along with a note stating the reason for your return. We ask that you remove or cover original postage labels from the parcel if you are reusing the original postal box.

2. We recommend sending your parcel using a tracked, insured service to ensure this reaches us safely. We are unable to offer a free returns service currently, so this is at buyer’s cost. 

3. In the unlikely event that part of your order is faulty please get in touch with our Customer Service team who will be able to help you further.

 

INTERNATIONAL EXCHANGES/RETURNS

International customs, duties and sales taxes are non-refundable for shipments outside of the European Community.

 


MADE A MISTAKE?

Please ensure your order number is included in all correspondence.

You have a 10 minute window from time of ordering to notify us with your intention to cancel or amend your order before it is passed onto our warehouse team. 

Once your order is with our warehouse it cannot be cancelled or amended. 

 


EXCHANGES AND RETURNS POLICY

We will happily offer an exchange or refund if something isn’t quite right. Simply notify us of your intention to return an item within 14 days of receiving your order by completing the form on the Royal Mail portal or by contacting our customer services team. You then have 14 days to return the item(s) to us. This includes all orders placed during our sale. 

Items purchased online must be returned to us directly and cannot be exchanged or refunded in any Joma Jewellery stockists. Joma Jewellery items purchased in one of our stockists must be returned to the store where it was purchased. Proof of purchase is required.

All items must be returned to us in perfect, unused condition. All items must be returned in the original packaging for us to process an exchange or refund.

Unfortunately, due to hygiene reasons we are unable to accept any returns for earrings.

Your return must include a completed exchange/returns form and original paperwork to help us process the return as quickly as possible. For gift returns or exchanges, please ensure the name of the purchaser is quoted in all correspondences. Failure to do so will result in delays processing the return. Joma Jewellery cannot accept responsibility for items returned to us outside of this policy. Please note - you only need to return the item(s) that you wish to exchange or return.

Here’s what you need to know about our delivery costs…

1. We will happily offer an exchange or refund within 14 days of purchase. This includes all orders placed during our sale. All refunds will be credited back to your original method of payment. 

2. Your delivery costs will be refunded only if you recieve a faulty or incorrect item.

3. We will provide a full refund on delivery costs should we fail to provide Next Day Delivery when promised. Please get in touch with our lovely Customer Service team should this occur to activate your refund on delivery costs. Valid within 14 days of purchase.

 


PROCESSING YOUR REFUND

Valid refunds will be approved within 10 days of the receipt of goods. We will refund the credit or debit card of the person who originally placed and paid for the order. Once approved, refunds may take 5-10 working days to appear in your account.

 


PROCESSING YOUR EXCHANGE 

Subject to stock availability we will exchange eligible items that are returned to us within 14 days. In cases where we are unable to provide an exchange, we will first offer a refund. The new item will be delivered to you once we have received the returned item and it has undergone a quality control check.

 


RETURNING FAULTY ITEMS

Firstly, we are sorry that you may have received a faulty item. If you believe that your item is faulty, please send a clear image of the item with explanation of the fault, plus proof of purchase, to [email protected] for review within 14 days of receipt of goods. You then have an additional 14 days to send the item back to us (if required). Once we have confirmed the item is faulty, a new item will be sent to you free of charge or we can process a full refund if requested. Faulty items will only be accepted within 28 days if the goods are delivered to a customer damaged or if there is a subsequent manufacturing fault within a period of 12 months after delivery. Any items displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty. Your statutory rights are not affected.