FREE UK DELIVERY OVER £25 & FREE RETURNS
STUDENT DISCOUNT – 10% OFF

Frequently Asked Questions

CORONAVIRUS (Covid-19) INFORMATION:

Will there be a delay with my order due to Covid-19? 

We are aware there are concerns that businesses may be affected by Coronavirus (COVID-19). 

We're currently experiencing significant demand on Jomajewellery.com and we are working to government guidelines on social distancing which means our warehouse team are very busy, but rest assured, your lovely orders will be with you as soon as possible!

EU delivery to the following regions has been suspended: 

  • France: Auvergne, Metz, Mulhouse, Strasbourg, Toulon–Hyères. 

  • Italy: Avellino , ArianoIrpinoAtenaLucana, Caggiano, Forlì, Medicina, Sala Consilina , Salerno Polla. 

Please be assured, your online orders will be delivered as soon as possible, giving you something gorgeous to look forward to. 

Is your warehouse open? 

We are currently following all government advice and guidance; we have added safety measures in place for our lovely staff and warehouse.   

Is contactless delivery available? 

To facilitate non-contact deliveries, please check your email address and mobile phone number carefully when placing an order. Couriers are using these contact methods as an alternative to a signature to confirm delivery where required.

Can I ship my order straight to a friend? 

Yes! We think this is a lovely way to send kindness when you can’t see one another. Please select a different delivery address to your billing and we’ll send it their way!  

Is the invoice included in the parcel? 

We ship all our orders with a delivery shipment note only, this means no pricing is included 

How do I add a gift message to my order? 

Before completing the order at checkout, please scroll down to "Add a Free Gift Message" and enter the message you would like to be included in your order. This will be printed on one of our lovely free greeting cards. 

What are your delivery options and how do I track my order? 

Please see our EU and UK delivery options.

Your Joma Jewellery order shipment information will be sent via email and you will find your tracking number/shipment address here! Alternatively, if you log into your Joma Jewellery account you can access your tracking information from the “My Orders” button. 

Does my order need to be signed for or will it fit through my letterbox? 

To facilitate non-contact deliveries, please check your email address and mobile phone number carefully when placing an order. Couriers are using these contact methods as an alternative to a signature to confirm delivery where required.

What countries do you ship to?

We currently ship to the UK, Republic of Ireland, France, Italy, Germany and Spain.

How do I return my item(s)? 

Please visit our returns and exchanges page to follow our free and simple UK returns.  

Have you received my return? 

Please allow up to 7 working days for returns to be processed. You will receive confirmation of your refund once your return has been processed. All refunds will be issued back to the same card or PayPal account that the transaction was made from. 

How long will my refund take? 

Once processed, refunds can take up to 14 working days to appear in your bank account depending on who you bank with.

What do I do if I have made a mistake on my order? 

You have a 10-minute window from the time of ordering to notify us with your intention to cancel or amend your order.  
Please email [email protected] Make sure to use the subject line ‘Cancel/Amend Order’ and include your order number. 

Once your order is with our warehouse team, it cannot be cancelled or amended. 

What do I do if I have an issue with my order? 

Please email our lovely customer care team with your order number and the item/delivery issue to [email protected].

What do I do if I have a faulty item?

Firstly, we are sorry that you may have received a faulty item. If you believe that your item is faulty please send a clear image of the item with an explanation of the fault, plus proof of purchase, to [email protected] for review within 28 days of purchase. Once we have confirmed the item is faulty a new item will be sent to you free of charge or we can process a full refund if requested. We may require you to return the item to us, in this instance we will send a you a free of charge returns label. Faulty items will only be accepted if the goods are delivered to a customer damaged or if there is a subsequent manufacturing fault within a period of 12 months after delivery. Any items displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty Your statutory rights are not affected.

How do I apply my student discount online? 

Simply register with Student Beans to verify your student status and visit our student discount page to get your student discount today!  

Can I buy a gift card online?

We do not currently offer the option to buy a gift card online; however, we have a great collection of gifts for everyone to love.  

Why doesn’t my promotional code work? 

Some of our promotional codes are only valid on certain collections so make sure to check out our T&Cs. Feel free to contact us at [email protected] for any further assistance.  

Do you offer discounts to the blue light services/forces? 

This is not something we currently offer on site. Please keep an eye  on our website and social media for any upcoming sales or promotions! 

Can I use my code more than once? 

Our promotions/discounts cannot be used in conjunction with any other offer and are not valid on any sale items. Please note, our codes can only be used in one transaction. 

Do all your bracelets come in gift boxes? 

Our Occasion Gift BoxesSentiment Sets and Boxed A Littles all come in gift boxes. All other items will arrive wrapped up in our iconic little white bag tied with a beautiful silk ribbon bow. 

Can I buy a gift box? 

Unfortunately, we do not sell these separately. If the item is not photographed in a box it will arrive beautifully wrapped in our iconic little white bag. 

Can I personalise Joma jewellery items? 

Currently, jewellery cannot be personalised. We have a great collection of personal sentiments in our ‘A Littles’ range, so you can always find the perfect gift!  

Is your jewellery Sterling silver? 

Aside from earrings, the base metal of our jewellery is brass with either silver, rose gold or gold plating. Our standard plating is thicker than most high-street jewellery and tested for durability. 

On top of this, we apply a protective coating which protects the jewellery from tarnishing, typically lasting 2-3 years under normal wear.  

Our earrings feature sterling silver posts (with gold or rose gold plating as appropriate). Hook earrings are brass with either silver or rose gold plating.

Which sizes do you carry for the A Littles bracelets?

We have a childrens range which measures 15.5cm and our adults range which measures 17.5cm (and are also elasticated for your perfect fit!)

Where can I find product sizing? 

Just click Product Details below the “add to bag” button - you will find the dimensions here!

Will you be restocking sold out items?  

We love how much you love our pieces! When an item on the website is out of stock, keep an eye on our social media and newsletter for stock updates. 

How do I clean my jewellery if it has tarnished? 

We advise our customers not to swim, bathe, or shower while wearing the jewellery; and to avoid spraying perfume or chemicals over it. 
 
We recommend using a specific jewellery or lint-free cleaning cloth to gently rub the jewellery. Our jewellery just requires a soft and gentle clean - please do not use chemical cleaners.

What do I do if I have forgotten my password? 

If you have an account, you can request a password reset through our website. You will then get an email with a link to create a new password. If you cannot find your email, please check your junk and spam folders; if not there please email [email protected].

What do I do if I haven’t received my order confirmation email?

If you haven’t received your confirmation email, we would advise checking your junk/spam inbox, if you still don’t have this please email [email protected] with the full name and shipping address on the order.