ORDERS AND DELIVERY
We are aware that there are concerns that businesses may be affected by Coronavirus (COVID-19).
Joma Jewellery and our UK delivery partners are currently unaffected and your orders will be delivered to you as usual.
EU delivery to the following regions has been suspended:
- France: Auvergne, Metz, Mulhouse, Strasbourg, Toulon–Hyères.
- Italy: Avellino , ArianoIrpino, AtenaLucana, Caggiano, Forlì, Medicina, Sala Consilina , Salerno Polla.
UK STANDARD DELIVERY - Free with orders over £25
Orders less than £25 will be charged £1.95. Orders will be delivered within 3-5 working days. Excludes weekends and bank holidays. Excludes Channel Islands.
UK EXPRESS DELIVERY - £4.95
Order before 2pm for next day delivery. Excludes weekends and bank holidays. Regional exclusions apply - please see below for a full list of excluded postcodes.
- Orders placed before 2pm Monday - Thursday will be delivered next working day.
- Orders placed after 2pm on Thursday will be delivered the following Monday.
- Orders placed after 2pm Friday - Sunday will arrive on Tuesday the following week.
- UK next day delivery orders must be received before 2pm.
- All deliveries are tracked and must be signed for.
- Delivery times are for in-stock products only.
- All orders are gift wrapped and each piece of jewellery is wrapped in our beautiful Joma Jewellery gift packaging with one of our perfect gifting cards.
EU DELIVERY - Free with orders over £50
Orders less than £50 will be charged £7.99. We’re pleased to offer an EU delivery service, currently shipping to the following territories: Republic of Ireland, France, Italy, Germany and Spain.
Orders will be delivered within 2-3 working days. Excludes weekends and bank holidays.
FREE UK RETURNS
Joma Jewellery offer free UK returns. For more information or to start your return visit Exchanges and Returns.
MADE A MISTAKE?
Please ensure your order number is included in all correspondence.
You have a 10 minute window from time of ordering to notify us with your intention to cancel or amend your order before it is passed onto our warehouse team.
Once your order is with our warehouse it cannot be cancelled or amended.
We accept the following cards in payment for purchases made online: MasterCard, Visa, Visa Delta, Maestro, Solo and Visa Electron.
Payment will be taken from your credit or debit card as soon as you have placed your order. Our checkout page uses an SSL certificate to secure all payment information. We use Stripe to process all payments, we do not record any payment data on our website.
For information regarding exchanges and refunds please view our Exchanges and Returns page.
We regret that express delivery is not available to the following postcodes:
AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB43, AB44, AB45, AB52, AB53, AB54, AB55, AB56, CA10, CA16, CA17, CA18, CA19, CA20, CA21, CA22, CA23, CA25, CA26, CA27, CA4, CA5, CA6, CA7, CA8, CA9, CA95, CA99, DG10, DG1, DG11, DG12, DG13, DG14, DG16, DG2, DG3, DG4, DG5, DG6, DG7, DG8, DG9, DL13, FK17, FK18, FK19, FK20, FK21, G63, G83, G84, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV13, IV21, IV22, IV2, IV23, IV24, IV25, IV26, IV27, IV28, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV52, IV53, IV54, IV55, IV56, IV63, KA26, KA27, KA28, KW10, KW11, KW12, KW13, KW1, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, LA10, LA11, LA15, LA16, LA17, LA18, LA19, LA2, LA20, LA21, LA22, LA23, LA6, LA8, NE18, NE19, NE20, NE47, NE48, NE49, NE61, NE62, NE63, NE64, NE65, NE66, NE67, NE68, NE69, NE70, NE71, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH10, PH11, PH12, PH13, PH14, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH3, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH4, PH41, PH42, PH43, PH44, PH49, PH50, PH5, PH6, PH7, PH8, PH9, SA19, SA3, SA31, SA32, SA33, SA34, SA35, SA36, SA37, SA38, SA39, SA4, SA40, SA41, SA42, SA43, SA44, SA45, SA46, SA47, SA48, SA61, SA62, SA63, SA64, SA65, SA66, SA67, SA68, SA69, SA70, SA71, SA72, SA73, TR21, TR22, TR23, TR24, TR25, TS12, YO21, YO22, ZE1, ZE2, ZE3.