FREE UK DELIVERY OVER £25 & FREE RETURNS
STUDENT DISCOUNT – 10% OFF

ORDERS AND DELIVERY

CORONAVIRUS

Please bear with us! We're currently experiencing significant demand on Jomajewellery.com and we are working to government guidelines on social distancing which means our warehouse team are very busy.

We are aware there are concerns that businesses may be affected by Coronavirus (COVID-19). 

Joma Jewellery and our UK delivery partners are currently observing government guidelines on social distancing and minimising contact. This means there might be occasions where your delivery is delayed in order to protect the safety of our staff and customers.  

To facilitate non-contact deliveries, please check your email address and mobile phone number carefully when placing an order. Couriers are using these contact methods as an alternative to a signature to confirm delivery where possible.  

Please be assured, your online orders will be delivered as soon as possible, giving you something gorgeous to look forward to. 

 


UK STANDARD DELIVERY - Free with orders over £25

Orders less than £25 will be charged £1.95. Orders will be delivered within 3-5 working days. Excludes weekends and bank holidays. Excludes Channel Islands.

 


UK EXPRESS DELIVERY - £4.95

Order before 2pm for next day delivery. Excludes weekends and bank holidays. Regional exclusions apply -please see below for a full list of excluded postcodes.

  • Orders placed before 2pm Monday - Thursday will be delivered next working day.
  • Orders placed after 2pm on Thursday will be delivered the following Monday.
  • Orders placed after 2pm Friday - Sunday will arrive on Tuesday the following week.

PLEASE NOTE

  • UK next day delivery orders must be received before 2pm.
  • All deliveries are tracked and must be signed for.
  • Delivery times are for in-stock products only.
  • All orders are gift wrapped and each piece of jewellery is wrapped in our beautiful Joma Jewellery gift packaging with one of our perfect gifting cards.

 


EU DELIVERY - Free with orders over £50

Orders less than £50 will be charged £7.99. We’re pleased to offer an EU delivery service, currently shipping to the following territories: Republic of Ireland, France, Italy, Germany and Spain.

Orders will be delivered within 2-3 working days. Excludes weekends and bank holidays.

 


FREE UK RETURNS

Joma Jewellery offer free UK returns. For more information or to start your return visit Exchanges and Returns.

 


MADE A MISTAKE?

Please ensure your order number is included in all correspondence.

You have a 10 minute window from time of ordering to notify us with your intention to cancel or amend your order before it is passed onto our warehouse team. 

Once your order is with our warehouse it cannot be cancelled or amended. 

 


PAYMENTS

We accept the following cards in payment for purchases made online: MasterCard, Visa, Visa Delta, Maestro, Solo and Visa Electron. 

Payment will be taken from your credit or debit card as soon as you have placed your order. Our checkout page uses an SSL certificate to secure all payment information. We use Stripe to process all payments, we do not record any payment data on our website.

For information regarding exchanges and refunds please view our Exchanges and Returns page.


EXCLUSIONS

We regret that express delivery is not available to the following postcodes: 

AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB43, AB44, AB45, AB52, AB53, AB54, AB55, AB56, CA10, CA16, CA17, CA18, CA19, CA20, CA21, CA22, CA23, CA25, CA26, CA27, CA4, CA5, CA6, CA7, CA8, CA9, CA95, CA99, DG10, DG1, DG11, DG12, DG13, DG14, DG16, DG2, DG3, DG4, DG5, DG6, DG7, DG8, DG9, DL13, FK17, FK18, FK19, FK20, FK21, G63, G83, G84, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV13, IV21, IV22, IV2, IV23, IV24, IV25, IV26, IV27, IV28, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV52, IV53, IV54, IV55, IV56, IV63, KA26, KA27, KA28, KW10, KW11, KW12, KW13, KW1, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, LA10, LA11, LA15, LA16, LA17, LA18, LA19, LA2, LA20, LA21, LA22, LA23, LA6, LA8, NE18, NE19, NE20, NE47, NE48, NE49, NE61, NE62, NE63, NE64, NE65, NE66, NE67, NE68, NE69, NE70, NE71, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH10, PH11, PH12, PH13, PH14, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH3, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH4, PH41, PH42, PH43, PH44, PH49, PH50, PH5, PH6, PH7, PH8, PH9, SA19, SA3, SA31, SA32, SA33, SA34, SA35, SA36, SA37, SA38, SA39, SA4, SA40, SA41, SA42, SA43, SA44, SA45, SA46, SA47, SA48, SA61, SA62, SA63, SA64, SA65, SA66, SA67, SA68, SA69, SA70, SA71, SA72, SA73, TR21, TR22, TR23, TR24, TR25, TS12, YO21, YO22, ZE1, ZE2, ZE3.